Privacy Policy
Last updated: 1 January 2025
Universal Way Group Pty Ltd (ABN ) is committed to protecting the privacy of personal information collected from clients, prospective clients, suppliers and visitors to our website at https://universalwaygroupau.space. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
Universal Way Group Pty Ltd is a professional business services provider based in Melbourne VIC, serving clients across Australia. We act as the responsible entity for personal information collected through our website, email correspondence and service engagements.
2. The kinds of information we collect
Depending on how you interact with us, we may collect and hold the following types of personal information:
- Your name and the name of your business or organisation;
- Your email address and other contact details you choose to provide;
- Details of your enquiry, project requirements or quotation request;
- Billing and invoicing information relating to our services;
- Records of correspondence and the history of your dealings with us;
- Technical information such as IP address, browser type and pages visited, collected through cookies and analytics tools.
We do not knowingly collect sensitive information (such as health information or information about beliefs or affiliations) and ask that you do not send us sensitive information unless it is genuinely necessary for a service engagement.
3. How we collect personal information
We collect personal information directly from you when you:
- Submit an enquiry, quotation request or contact form on our website;
- Send us an email, including to ceo@universalwaygroupau.space;
- Engage us to provide professional business services;
- Interact with our website, where technical data is collected automatically.
Where reasonably practicable, we collect personal information directly from you. We only collect information that is reasonably necessary for our functions and activities.
4. How we use and disclose personal information
We use personal information to:
- Respond to enquiries and prepare quotations;
- Provide, manage and administer our professional business services;
- Communicate with you about your engagement, accounts and invoices;
- Improve our website, services and client experience;
- Comply with legal and regulatory obligations that apply to our business.
We do not sell or rent personal information. We may disclose personal information to third-party service providers who assist us with hosting, email, analytics, accounting or administrative functions, and where disclosure is required or authorised by law. Where we engage third parties, we take reasonable steps to ensure they handle personal information appropriately.
5. Cookies and analytics
Our website may use cookies and similar technologies to operate the site, remember preferences and understand how visitors use our pages. Most browsers allow you to adjust settings to refuse cookies or alert you when cookies are being used. If you disable cookies, some features of the website may not function as intended.
6. Overseas disclosure
Some of our service providers, including cloud hosting and email providers, may store or process data on servers located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient handles that information in a manner consistent with the Australian Privacy Principles.
7. Security of personal information
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage practices and limiting access to personnel who need the information to perform their duties. When personal information is no longer required, we take reasonable steps to destroy or de-identify it in accordance with our record-keeping obligations.
8. Access to and correction of your personal information
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to reasonable requests within a reasonable timeframe. To make a request, please email us using the contact details below. We may need to verify your identity before providing access or making corrections.
9. Making a privacy complaint
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can investigate and respond. We take complaints seriously and aim to resolve them promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at oaic.gov.au.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page, together with the date of the latest update.
11. Contact us
If you have any questions about this Privacy Policy, or wish to access or correct your personal information, please contact us:
- Universal Way Group Pty Ltd (ABN )
- Located in Melbourne VIC, Australia
- Email: ceo@universalwaygroupau.space